Having access to your insurance cover and policy details in a secure, easy to access location is important, especially in those moments when you really need them. That's why we're excited to share with you some of the changes that we have made to enhance and improve our service to you. We have launced a new client portal which stores your policy documents in one easy to use place. This launch is part of our wider vision to enhance our customer experience as we continue to develop and evolve.

Our Client Portal has now launched with some great features and will complement the continuing service provided by your Account Managers and will enable you to manage your insurance portfolio simply and safely. We have designed the portal to provide you with a broad range of benefits and functions, including the following:

  • No more receiving emails with loads of password protected attachments
  • You can view, download and if required, print your documents and certificates.
  • Obtain claims information should you have to report an incident.
  • Access available from anywhere and on the go, with both desktop and phone/tablet friendly configuration.
  • Available 24/7 so Lockton remains on hand even when your Account Manager is out of the office, or you need us out of normal working hours.



The next time you renew with us, your documents will be uploaded to the client portal. We will send you all the details you need to access the portal and how to get started. If you have renewed with us recently, we will be working to getting your details on to the portal ready for use as soon as we can.